5 Reasons to Choose Us
1. We Solve IT Issues before they become Issues.
If you are tired of your computers breaking, and then having expensive bills to fix them (only for a short time until they break again), ask us if you qualify for one of our cost effective, proactive support plans. Our 916 Protect service offering monitors health, security, backups and more in real time, giving us a constant pulse on you network and computers.
2. Predictable Costs and Unlimited Support Plans
If you’re tired of spikes in your bills that kill your monthly bottom line, look at our flat rate unlimited support plans. We eliminate the worry over unpredictable IT costs, and allow you to create a true IT budget. It also means your entire organization can get support when they need it without costing the company additional money.
2. Responsive Support
We have friendly people who know how to support you.We know that when you have computer problems, it’s horribly frustrating. We’re on your side, and understand getting you back up as quickly as possible is essential. We’re patient and diligent, and understand that Short Term Fixes might need Long Term Solutions to truly solve your problem. We’ll take care of the immediate issue and track the progress of the Long Term fix to ensure we’re continuously working towards proactive solutions.
3. Easy to Work With
Because who wants to work with difficult people anyways? We answer our phones live, don’t have employee turnover and have a smaller staff of smart efficient people vs. a large staff of underpaid and inadequate support! Our people are our greatest asset, and you’ll be pleasantly surprised how easy IT support can be.
4. Client Access to Tickets and Billing
Track your support real time.No more being in the dark. See the same tickets we see. See the same updates we see. Pay your bill online. Setup auto-pay. And be in control of the payments the entire time. Our Clients can login anytime and create new tickets, view statuses of tickets, and update tickets. Everything stays organized and available for when you have any questions or just want to view reports for budgeting purposes. (FYI – your Accountant, Controller, and Operations Team will LOVE this and it will make their job easier!)
5. We Answer our Phones Live
When you call us, you want to talk to someone. So we answer our phones live instead of sending you through an annoying auto-attendant. This enables you to speak to someone faster and not end up in a voicemail tree loop.